We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product.

Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:

If you have received damaged product or the wrong item, please mail us at mail@atorse.com with your order number and couple of pictures of the material within 7 Days of delivery. We will try and replace the product as soon as possible or issue a full refund if you wish to. At ATORSé each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount.

Do not like the product / Product not as per the picture shown:

We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However we do have a flat 30 Day exchange/return policy in such cases. Please mail at mail@atorse.com with order number and reason for return. We will get back to you with return packing slip and pickup arrangements in 24-72 hours. (if the pickup is not available at your pincode then please send the package back to us and we will reimburse upto INR 100/- as the courier charges) As soon as we receive the product in our warehouse we will initiate your refund to your bank account and/or other mode of payment. Sale of clearance sale items are final and will not be exchanged. Exchange or refund of sale items is done only in case of damaged product.

Neat Folks Lifestyle Private Limited,
Mustil No 11, Kila No 1( 7-12 ),
Mustil No 12, Kila No 5/2 (7-14)
Village Begumpur Khatola,
Gurgaon 122001 (Haryana).